Dear Vodafone

Posted 4 Sep 2009 in Advertising | 3 Comments

Thank you very much for the letter this morning  welcoming me to the “With Compliments” reward scheme and informing me that “as one of our most valued customers we’d like to show you our appreciation by bringing you extra rewards over the coming months”.

I am delighted that I get a value added reward each month for the next 3 months.  I am delighted that I get to choose which of the four rewards I prefer. We all know that value for money and customer service matters greatly at the moment.

I am not delighed that the letter arrived this morning, 4th September, and that the cut-off date for collecting my reward was 3rd September, or yesterday.

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