Dear Vodafone
Posted 4 Sep 2009 in Advertising | 3 Comments
Thank you very much for the letter this morning welcoming me to the “With Compliments” reward scheme and informing me that “as one of our most valued customers we’d like to show you our appreciation by bringing you extra rewards over the coming months”.
I am delighted that I get a value added reward each month for the next 3 months. I am delighted that I get to choose which of the four rewards I prefer. We all know that value for money and customer service matters greatly at the moment.
I am not delighed that the letter arrived this morning, 4th September, and that the cut-off date for collecting my reward was 3rd September, or yesterday.
I have retained the envelope which has no postmark or date of posting. Note the Hotel has been available since the 1st August 2009
Sorry to hear that you are disappointed with the late delivery of your Vodafone With Compliments service.
We did experience some delay in posting these out to customers.
We’ve extended the closing date until the end of September and the Clarion offer will now be available until November.
@Kelly – Thank you for responding with details of the offer extension. I had 3 personal emails from readers of the blog echoing my own disappointment, so I imagine they’ll be pleased to hear about the extension.